Customer Relationship Management

Bringing procedures, innovation and individuals together to build client reliability is the sign of a fruitful CRM solution.

Monitoring clients crosswise over deals, support & marketing touch focuses gets harder consistently.

Our broad worldwide experience crosswise over industries can support your organization’s need to shape CRM programs that drive client procurement, maintenance and cross-offer/up sell opportunities.

Our Approach:

Building a strong CRM establishment is no simple errand. Associations must not just recognize the best CRM technologies for their business, however should likewise utilize successful change administration systems to adjust their kin and procedures with client relationship goals. Gruppent Solutions CRM practice possesses significant experience implementing CRM in an assortment of commercial enterprises the world over. We can help your organization on an expansive scope of CRM needs, from sales management to marketing mechanization to client support and service.

We work with an extensive variety of CRM products. Our services keep running over the system development lifecycle from development, implementation and support to testing, overhauls and managed services.

Sales Management: Enhance client communications and boost revenues with sales management tools for compensation, region management, accomplice administration and sales performance management.

Marketing Automation: In a multi-channel marketing world, our marketing automation arrangements drive consistency crosswise over touch points.
Ensure the right messages are conveyed to the right clients through the right channels. Influence our answers for campaign management, list management & lead generation.

Customer Support & Services: Enhance your client experience by utilizing our case administration, field service and self administration solutions.

Business Process Management (BPM): Deal with your customer service related business processes all the more successfully and profitably. With our BPM services, you can quickly automate business procedures and expansion profitability utilizing demonstrated work process administration instruments and coordination software packages. With broad worldwide experience crosswise over commercial enterprises, we can make an adaptable procedure stage customized to your business needs.

“Incorporating undertaking skill with each CRM Solution”

Gruppent Solutions expertises in business analytics, & to deliver modern CRM solutions that help you drive business accomplishment by making everybody in your association part of the relationship building process.